Privacy Policy

Privacy

Your information will never be sold or shared, and is used solely within the company in order to fulfill your order. E-Mail address and a telephone number where we can reach you are required for tracking & delivery information of your order, and for contacting you if there is a problem with your order. On rare occasion, we may e-mail you to offer you a special discount, or to ask you how we can serve you better. If you do not wish to receive such offers, just tell us, and we will only e-mail you when pertinent to your order.

Shopping and Security Information

We are proud to be partnered with Cardservice International for our merchant account, and Linkpoint International which provides the secure gateway for safe processing of your personal and credit card information. We chose a top of the line store program – Miva Merchant – to provide you with a secure and safe shopping environment, utilizing SSL encryption.

Store Design

We have done our best to make shopping at Catnip Toys simple and fast. If you have any questions or concerns, please contact us. We welcome your suggestions, and want to be your favorite place to shop for your kitty!

We accept Master Card and Visa, or you may write a check.

To pay by check – shop as usual in our store, placing the items you want in your shopping basket. When done, go to “Checkout” and fill out the billing and shipping information, and on the next screen, when it asks for payment method, choose “check”. You will be asked for the number of the check you will be using, and then can complete the transaction. The acknowledgement of your order page will give you our mailing address and your total, including shipping fees.

Check-Out Status

As you go through check-out, you will see a status message telling you which stage (1-4) you are on, so you can quickly check your progress through this process.

You can shop by browsing our Site Map that lists all our product categories, and the products in each category. If you see something you would like or if you want to see a detailed description and a photo of the toy or treat, you can click on the product name and it will take you right to the item in our store.

Or you can enter our store directly by clicking on Shop or Store Front. Once you have entered our store, you may — browse our store by clicking on any of the categories — search our store by putting in a brand name or descriptive words (i.e.”Old West” or “feather teasers”) — or view our entire product list.

If you wish to save time, you may set up an account, an option once you have entered the store. Your information is kept private & secure, never sold or shared! Once your account is set up, your information is stored as a cookie (Not one that allows us to track where you have been or where you are going, just one that recognizes you) and you will not have to type in your name and address etc. each time you shop.

Or, you may shop without setting up an account. It is your choice.

Shopping Tip!

If you wish to buy more than one of an item, the easiest and fastest way is to click on the product to go to it’s product description. You will see a box where you can adjust the quantity of that item you wish to buy up from 1 to what ever you wish.

Shipping/Account features

You can now store, as part of your customer account, multiple shipping and billing addresses and choose from a drop-down menu of those addresses, during Check-out. You can choose “Advanced Shipping Options” during Checkout to choose multiple shipping addresses for each order, choosing for example to send a Gift Basket to one friend, and to have Kitty Kaviar shipped to yourself. You also have the option to choose a different shipping method for each address being shipped to

**NOTE:If your order qualifies for free shipping and you are choosing multiple shipping addresses for that order, you will only receive free shipping to those addresses where the products (exception: all gift baskets are shipped free) total $50.

For example: You order a Plain Brown Box Dozen of Kitty Kaviar and other items totaling $60 to be shipped to your home address, and a second Plain Brown Box Dozen (under $40) to be shipped to a friend. The products totalling $60 will be shipped free, because the products going to the second ship to address total $40, you will be given shipping options (either parcel post or priority mail).

Mini-Basket

While shopping, you will notice a “mini-basket” along the left hand side of your screen. It shows the contents of your basket – listing the name of each item you’ve added to your basket, along with the quantity. It automatically updates as you add or remove items. There is also a “Recently Viewed Items” button that you can click on to see all the items you’ve viewed while browsing or shopping. When you are ready to check-out, you can just click on the “check-out button” on your mini-basket, or use the “check-out” button on the menu bar at the top of your screen as usual.

Waiting List

If you wish to be notifed when an “Out of Stock” product is back in stock, just click on the “Wait List” link – located on the product’s description page. You will receive an email notifying you when the product is back in stock.

Coupon Options

Each product has a place for you to type in a promotional code – to see if a product has a current promotion, click on the name of the item (which will be highlighted as a clickable link) to go to the product description page for that item. This is for special limited sales, and surprise unadvertised sales! We also have sales or specials which may require a coupon code to be used at checkout time for the discount to be applied and your sub-total adjusted. See our What’s New page for each months current sale or special! **Be sure to scroll down if the checkout page does not completely show on your screen during checkout, so you will not miss the prompt for the coupon code.

Tell A Friend!

If you have a friend you think would enjoy our site and our toys and treats, use the “Tell A Friend” link, located above your Mini-Basket. Clicking on this button will bring up a screen allowing you to put in your email address and name (so your friend will know who has referred our site to them), and you can list up to 3 friends email addresses, click “send”, and they will receive an email with a clickable link to the page you were on.

To recomend a specific product, open that product’s description page and then click on the “Tell A Friend” link. To refer them to the entire store, click on the “Tell A Friend” link while on the main storefront page listing all the product categories and the photo of the lovely Ms. Zoey playing with her Kitty Kaviar.

Customer Reviews Now Accepted

We have upgraded our site to accept your review of our products. To read other’s reviews, or add your own, click on the product’s name to go to it’s product description page. At the bottom of the description, is a prompt to log in to your customer account (you must have an account with us to submit a review), then follow the prompts.

You may have your name public with your review or be anonymous. All reviews are subject to approval, so that only appropriate language is on our family friendly site.

Shipping

Orders are shipped within 2 business days (an exception is if there is a postal holiday). If paying by check, your order will ship as soon as your check has cleared our bank.

We ship only to the 50 US states. No APO/FPO addresses.

We ship USPS Priority mail, your other option at this time is Parcel Post. Shipping cost is based on the weight of your packed order and the postal zone that you live in, and your shipping cost is added at the time of your order, no surprises.

If you choose, you may insure your order for an additional cost which will be added at the time of your order. **All orders that qualify for free Priority Mail shipping will also be insured at no cost to you, and all orders whether shipped via Parcel Post or Priority Mail are shipped with delivery confirmation – at no cost to you.

Please note we are not responsible if you have given us an incorrect shipping address! Nor are we responsible for your package once it has been delivered per the Post Office, and we do not provide replacements for stolen packages.

Orders of $50 (sub-total) or more, receive FREE Priority Mail Insured shipping. Excludes purchases of Catpaper.

To receive free shipping: at checkout when it is time to choose the shipping method, you must choose “Price Based” from the list of shipping method options.

Returns - Updated

We stand behind the quality of our products – your satisfaction is our goal!

Product is Defective

Should a product be found defective, please notify us with the details, and return the item with its original packaging, within 30 days for replacement or store credit. No cash refunds**.

No returns accepted without a Return of Merchandise Authorization Number (RMA). You must call us or e-mail us with the details, and have been issued an RMA number, prior to returning the item.

**Original shipping costs are non-refundable, and return postage is your responsibility. We are not responsible if your return is lost prior to delivery to us, please use delivery tracking when sending a return package to us. If receiving a replacement, your replacement item will be shipped to you at no cost.

There is an Error with your Order

If there is an error with your order (too many, too few) please notify us immediately by calling our toll free number 877-886-3917. Note To be connected to a real purrson, listen to the greeting, press 1 before the beep to hear more options, then hit the star key. If we are not able to take your call, you will be given the option to leave a voice mail message. In your message, please leave us your name, phone number and reason for the call. We will return your call within 24 hours.

We do our best to prevent errors – each order is checked and double-checked prior to shipping. But we are only human (and Alix P. Curl, as wonderful as she is, doesn’t pack the orders, though she insists she wants to help), and if something has happened we will make it right!

Wrong Item

We will send you prepaid postage, and a preaddressed priority mail label for the return of the incorrect item(s). Upon receipt of the postage and preaddressed label, return the item(s) within 15 days. The item(s) must be in their original, unopened packaging. You will receive store credit (excludes original shipping costs),or exchange (your choice). Exchange items will shipped at no cost.

We do not provide store credit or exchanges on used toys, opened treats, items not in their original unopened packaging.

Want To Exchange An Item

No exchanges will be granted for opened items. They must be in their original packaging and in saleable condition. No exchanges will be made without prior approval – you must contact us first, and this request must be made within 15 days of receipt of your order.

Return shipping cost of the item(s) you wish to exchange, and shipping costs of the new item(s)back to you, are yours. Please ask us what the return shipping fee will be and enclose a check for that amount or you may give us your credit card information over the phone for this fee.

Copyright

The Catnip Toys Logo, our motto “Where Kitty Wishes and Dreams Come True”, all text and images on this website are copyright 2002 – 2006 Catnip Toys, all rights reserved. Exceptions to this are: quoted material in Catnip Faq, Honeysuckle Faq, and Valerian Faq is copyright James Black and used with permission, as are images of Kooky Kat products sold by Catnip Toys, and the image of the Hav-A-Nip toy. The image of Alix P. Curl is copyright photographer Renate Wald and use of this image is exclusive to Catnip Toys and Patricia Krook. Images of Kittybird, Da Bird, Da Bird Refill, Da Bird Sparkker Accessory, Kittyflirt, Rainbow Sparkler, Sparkling Tickler, Wild Thing, Honeysuckle Cushion, Honeysuckle Mouse by Kitty Kottage, Rosie Rat are copyright Kittybird Inc., and used with permission. Images of Leopard Mouse, Red Heart catnip toy, Sherpa Mouse are copyright Mutts ‘N Mittens and used with permission of Wholesale Pet.com. Image of Rock N’ Roller toy, Kitty Jones Incandenscent catnip, and Kitty Jones Feeline Hi cards are copyright Mt.Lion Catnip and used with permission. Images of Kitty Hoots™ Boogie Mats, Frog. Butterfly and Snake Crackler toys are copyright Fat Cat Inc. and used with permission. Images of Bubba Bee, Catnip Mouse, Crawly Critter, Wiggly Worm, Church Mouse, Montana Catnip, Catnip Mouse,Catnip Shaker, Wiggly Worm, 2 Pack,Jingle Worm, Kitty Lure are copyright West Paw Design and used with permission. Image of Dr. Harvey’s Whisker Smackers, Chicken or Beef, and Power Patties for Cats are copyright Dr. Harvey’s and used with permission of Wholesale Pet.com. Image of the Marabou Mambo and Rosie-on-a-Rope are copyright Omega Products Inc. Images of Yeowww! Catnip Cigar, Catnip Apple, Catnip Banana, Catnip Rainbow, Catnip Pumpkin, Sour Pusss Lemon, and Yeowww! Holiday Gift Bundle are copyright Ducky World and used with permission.Images of Grandma Lucy’s Freeze- Dried Tuna, Roasted Chicken Cat Treats, Mahi Mahi, Ocean White Fish Cat Treats,and Bella Lucy Lobster are copyright Grandma Lucy’s. Image of Mr. Fish, PURRfect Feather Dancer, PURRfect Satin Close-Up, and Glo ‘n Curly are copryight VEE Enterprises and used with permission. Images of Whole Life Pet Treats Liver, Cod and Chicken are copyright Whole Life Pet Products and used with permission. All customer images of their cats with one of our products, are copyright of that customer. None of the images on this website may be reproduced without the express permission of the appropriate copyright holder.